Billing Policy

Billing and Subscription Policy

Our subscription model is a monthly recurring charge and the billing period begins from the time of registration. By agreeing to our recurring billing terms, you (“the patient”), are agreeing to the following:

The patient represents and warrants that (i) any credit / debit card information the patient supplies is true, correct and complete, (ii) charges incurred by the patient will be honored by the patient’s credit/debit card company, (iii) the patient will pay the charges incurred in the amounts posted, including any applicable taxes, and (iv) the patient is the person in whose name the credit / debit card was issued and the patient is authorized to make a purchase or other transaction with the relevant credit / debit card and information.

The patient agrees and authorizes the payment method to be billed automatically for the entire subscription length, according to the published pricing on the Cerebral Inc. website, which is subject to change at any time.

The patient agrees and authorizes the payment method to be billed beginning on the date of registration and subsequently on a monthly basis regardless of whether the assessment has been completed or services have been rendered (including, but not limited to, provider visits, Care Manager visits, and medication delivery).

If MindNest, LLC is unable to secure funds from the patient’s debit / credit card(s) for any reason, including, but not limited to, insufficient funds in the debit / credit card or insufficient or inaccurate information provided by the patient when submitting electronic payment, Cerebral Inc. may undertake further collection action, including application of fees to the extent permitted by law.

The patient has the right to revoke this authorization by contacting MindNest, LLC via email at least fifteen (15) days prior to the scheduled payment date. The patient understands and acknowledges that services may be cancelled or withheld if the patient revokes this authorization, and that patient is still responsible for all charges incurred by the patient or otherwise owed to MindNest, LLC. This authorization will remain in full force and effect until revoked by the patient or MindNest, LLC.

The patient acknowledges and agrees he or she will not dispute the payment with the credit / debit card company, provided the transactions correspond to the terms indicated in this authorization form.

Payment and Fees

Payment by Credit Card. You hereby authorize MindNest to charge your credit card as set forth in the Payment Method section of the Registration

Refund Policy

If you are unhappy with any aspect of our service, please contact us and we will attempt to rectify the situation. Because we are providing a service, which starts when you create the account, we can not provide a refund except when the service has not been acceptable. This is at our discretion only. No refunds will be made if we terminate your account due to violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights. No bill credit will be given for a period of suspension.